Debit and credit card details are processed using secure servers on our behalf by our payment providers. HyperFlight.co.uk does not have access to your card details and transactions are processed automatically to ensure the security of your card. We use Google Checkout and PayPal to process payment as they are committed to protecting your personal data. They use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. Any sensitive information, such as a credit card number, which is to be transmitted over the internet, is protected through the use of encryption.
Any information entered in this site, for example your name and email address will not be sold or passed on to any third parties. We may use this information to keep in touch with your regarding your order and let you know about special offers.
We are happy to answer phone queries and give advice. Please phone 01789 336166 (international 00 44 1789 336166) between 10:00 and 18:00 UK time, Monday to Saturday.
We cannot take card payments over the phone, so all remittances will have to be made online, by cheque, or by bank transfer.
The site to allows customer reviews and comments to be left against any product. Look for the write a review link below the product name. We really appreciate receiving feedback, and good or bad, as that allows us to improve our service and product offering.
To stop spam postings the form asks the customer's email address, and only accepts the review if a person with that email address has purchased that item. The email address will not be shown, and will not be used for marketing, or passed to any third party.
Reviews may be or may not be published on the site, at our discretion. They may also be edited to improve readability.
We accept all major credit and debit cards (via PayPal), bank transfers and cheque payment. Please note that we cannot take card payments over the phone.
A) PayPal. Click on the PayPal button to pay using PayPal's well established payment gateway. Use this method if you want to pay using a credit or debit card. You do not have to open a PayPal account.
B) Bank Transfer. To pay by bank transfer click on the Pay by Bank Transfer button when placing your order. We will despatch the goods when the money arrives in our account. Our bank details are as below.
For GBP in the UK:
|Account Name:||Hyperflight Limited|
|Bank:||TransferWise, 56 Shoreditch High Street, London, E1 6JJ, UK|
For GBP outside of UK and all currencies except Euros and USD:
|Account Name:||HyperFlight Ltd|
|Bank:||HSBC, 126 The Parade, Leamington Spa, Warwickshire, CV32 4AJ, UK|
For Euros only:
|IBAN:||BE68 9670 3312 2634|
|Account Name:||Hyperflight Limited|
|Address:||TransferWise Europe SA, Avenue Marnix 13-17, Brussels, 1000, Belgium|
For USD only:
|ACH Routing Number:||026073150|
|Wire Routing Number:||026073008|
|Account Name:||TransferWise FBO Hyperflight|
|Address:||CFSB 19 W 24th Street New York 10010 USA|
C) Cheque. To pay by cheque click on the Pay by Cheque button when placing your order. The cheque must be denominated in GBP and drawn against a UK bank. We will despatch the goods when the cheque arrives. Make the cheque payable to HyperFlight, and post it to:
We usually despatch orders within one or two working days. UK small orders are sent by Royal Mail 1st Class post. Kits, long carbon orders, and other larger items are sent by a Courier service. International small orders are sent by untracked Airmail post. Kits, long carbon orders, and other larger items are sent using a Courier service.Delivery charges are based on the info below, with extra charges for postal tubes and for insurance and administration for out of UK/EU destinations.
|Total Weight||UK Mainland||Offshore UK & NI||Main EU||Other EU||Non EU||Con USA & Canada||Rest of the World||Latin America|
|20Kg+ Only valid for UK||$45.99||$137.99||$220.78||$275.97||$344.97||$344.97||$496.75||$496.75|
We are not responsible for the reliability of overseas postal services. Under no circumstances do HyperFlight accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is the purchasers responsibility to ensure that they comply with these requirements.
When despatching good outside the EU customs charges may be levied by the recipient country or the shipper on behalf of the local authorities. It is the customer's responsibility to pay all customs charges, even if he thinks they are excessive. If the customer refuses to pay the charge and the goods are destroyed we will not be liable and will not credit the customer. If a refused parcel is returned to us we will credit the customer the value of the undamaged items returned, less the cost of shipping the box to the customer and back to HyperFlight.
We will contact you within 48 working hours if your item is not in stock, or cannot be sold to your location, and will refund you in full.
We cannot replace servos which have had the plugs or mounting lugs removed, or have been modified in any way. Modified servos less than three months old will be replaced at half price.
Please obtain an RMA number and return unwanted items within 10 days in merchantable condition with the original packaging for a full refund. After this items are only accepted back by agreement, and any credit will be subject to a 15% restocking charge. The customer shall be liable for the cost of returning goods to us.
Should you have any problems
with any part of our service or comments on how it can be improved please
don’t hesitate to contact us :
By Telephone : +44 (0) 1789 336166 or Skype neil.stainton
By Email : firstname.lastname@example.org
By Post :
At HyperFlight we want you to be completely happy with your purchase. If for some reason this is not the case please contact us and we will act promptly to solve the problem.
The items sold on this website are not suitable for children.
If you are new to the hobby of flying RC model airplanes, DO NOT attempt to fly a model by yourself! There are hundreds of BMFA (British Model Flying Association) clubs in the UK. Ask your local hobby shop for the location of the nearest club in your area, or check out the www.bmfa.org.uk web site. Many clubs often have qualified instructors to teach you how to fly. If you are from outside the UK please contact your national organisation. In any case it is essential that you obtain 3rd party insurance and fly responsibly, adhering to guidelines, and national regulations.
All products are constructed to the highest standard and made strong enough for all reasonable powertrains and reasonable usage by an experienced and responsible r/c aircraft pilot.
By keeping the purchased products you confirm that the parts have not been structurally damaged and are fit for purpose as received.
The craftsmanship, attention to detail, and actions of the builder/flyer of the product(s) will ultimately determine the airworthiness, flight performance, and the safety of the finished model. You confirm that you take full responsibility for the safe usage, construction, and maintenance of the model, and you will not hold HyperFlight.co.uk or its owners, staff, agents, contractors, or helpers in any way responsible for any damage or injury that may occur as a result of operating or flying your model.
HyperFlight’s sole obligation shall be to replace those parts proven to be defective or missing. If you are not willing to agree to this binding condition of sale please do not purchase goods from us, or if you do please return them in as-received condition for a refund.
HyperFlight and HyperFlight are the trading names of HyperFlight Ltd.
Company registration number: 7540490
Place of Registration: England